Call recording – Record and monitor agent calls to improve quality and performance.Build streamlined work flows with SMS automation and SMS bots. SMS & MMS capabilities- Send bulk SMS and MMS to customers for a more engaging experience.
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Automated call distribution, auto attendant and a range of support capabilities help agents focus on resolving customer queries than performing manual tasks. For sales teams, the automated sales dialer takes over dialing time and connects agents to answered calls only. Sales and support automation – Save time on manual tasks with automated sales and support workflows.
Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. This intelligence helps you train your agents in real-time and capture the voice of customers to make well-informed business decisions. Conversation intelligence-Gain an unfair advantage over competitors with in-depth real-time and historical conversational insights. Chrome extension & mobile app- Access the call center software from anywhere on your laptop with the chrome extension and/or on your mobile phone with the app. At the same time, you can hop on to live calls and speak with the customers directly using the call barging feature. 
Monitor, whisper, or barge – Monitor live agent calls or guide them in real-time with call whispering. Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Along with delivering an array of incredible business phone capabilities, JustCall also integrates with solutions like Salesforce, Zoho, HubSpot, and Zapier to help you build a thriving customer engagement ecosystem. JustCall offers a range of contact center software features such as calling, messaging, calendar, automation, AI, and others. JustCall is one of the top business phone systems in the market. 
On a Final Note… Top 8 VoIP Alternatives & Options to VoIP – Choose the Best Call Center Software for Your Business
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